Article 1. Definitions

1.1 The Entrepreneur: The sole proprietorship DeWade, established in Apeldoorn and registered with the Chamber of Commerce under number ......., as well as all trade names, brands or entities used by this company, unless specifically stated otherwise.

1.2 The Customer: The natural person or legal entity who enters into an agreement with the Entrepreneur and/or places an order for the delivery of products and/or services, and this concerns both consumers and business customers, depending on the nature of the agreement.

1.3 Products and/or Services: All products and/or services offered by the Entrepreneur to the Customer, including but not limited to digital products such as eBooks, online training, coaching, advice, workshops, masterclasses, and other related services in the field of online marketing, sales and personal development.

1.4 Party or Parties: The term "Party" refers to the Entrepreneur or the Customer respectively, and the term "Parties" refers to both together.

1.5 The Agreement: Any (written) agreement between the Entrepreneur and the Customer, in which it is agreed that the Entrepreneur will deliver products and/or services to the Customer. This may concern a purchase agreement, service agreement, or another type of agreement, depending on the nature of the transaction.

1.6 Written: All communication that takes place not only by letter post, but also by e-mail, digital messaging or other digital means of communication, as long as the identity of the sender and the authenticity of the message can be sufficiently established and the recipient can verify this.

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Article 2. Payment and Delivery

2.1 The customer is obliged to pay the full amount due when purchasing the eBook, before access to the product is granted.

2.2 Payment is deemed to have been made when the full amount has been received by the entrepreneur via the chosen payment platform.

2.3 The eBook is delivered in digital form, and access is provided as soon as payment has been received. If payment is not complete, the eBook will not be delivered.

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Article 3. Intellectual Property

3.1 All intellectual property rights to the eBooks and the associated material remain the property of the entrepreneur at all times. The customer only obtains a right of use for personal use.

3.2 The customer may not reproduce, publish, distribute, sell or otherwise share the eBook, except as permitted by the entrepreneur.

3.3 The eBook and access are strictly personal and may not be shared with third parties. Any violation of this may lead to immediate termination of access, without the right to a refund.

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Article 4. Cancellation and Return

4.1 Due to the nature of the digital product (eBook), cancellation or refund is not possible once access to the product has been granted.

4.2 The customer acknowledges that the delivery of the eBook takes place immediately after payment, and that the customer thereby waives the right of withdrawal, as permitted under the law.

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Article 5. Liability

5.1 The entrepreneur is not liable for any damage resulting from the use of the eBook, including but not limited to technical malfunctions, viruses, or other damage caused by third parties.

5.2 The entrepreneur is not liable for damage resulting from failure to (timely) comply with instructions, incorrect use of the eBook or by using the eBook for purposes for which it is not intended.

 

Article 6. Confidentiality

6.1 Both parties undertake to maintain confidentiality with regard to all data and information shared in the context of the agreement. This includes, but is not limited to, access codes and customer data.

6.2 The customer is responsible for the safekeeping of login details and passwords. The entrepreneur is not liable for misuse of this data by third parties.

 

Article 7. Applicable Law and Disputes

7.1 This agreement is exclusively governed by Dutch law.

7.2 All disputes arising from this agreement will be submitted exclusively to the competent court in the Netherlands, unless otherwise agreed.

 

Article 8. Changes and Updates

8.1 The entrepreneur reserves the right to change or update the content of the eBook at any time. Customers are not entitled to a change or update of the eBook, unless otherwise agreed.

8.2 In the event of an update of the eBook, the entrepreneur may decide to make it available only to new customers, or as an additional paid option for existing customers.

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Article 9. Force Majeure

9.1 The entrepreneur is not liable for delays or non-fulfilment of obligations if these are the result of force majeure, including but not limited to technical failures, network failures, government measures, natural disasters, epidemics or pandemics.

9.2 In the event of force majeure, the entrepreneur will make every effort to offer an alternative solution, but is not obliged to pay damages or refund.

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Article 10. Privacy and Data Protection

10.1 The entrepreneur processes personal data of the customer in accordance with the applicable legislation in the field of privacy and data protection, including the General Data Protection Regulation (GDPR).

10.2 The entrepreneur uses the customer data exclusively for processing payments, delivering the eBook, and maintaining contact with the customer. The data is never provided to third parties without permission, unless required by law.

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Article 11. Complaints and Disputes

11.1 Complaints about the eBook or the service must be submitted in writing within 14 days after delivery or discovery of the problem via the contact address of the entrepreneur.

11.2 Complaints do not suspend the customer's payment obligation, and the customer remains obliged to pay the full amount.

11.3 If a complaint is justified, the entrepreneur will, at its own discretion, ensure that the problem is resolved, offer an alternative solution, or grant a partial refund.

11.4 All disputes arising from or related to this agreement will be submitted exclusively to the competent court in the Netherlands, unless otherwise agreed.

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General terms and conditions version: march 2025